The inspect tool in your browser is a powerful resource for diagnosing and resolving website or application issues. By accessing real-time error messages, network activity, and page structure, you can uncover valuable details that assist our support team in troubleshooting your problem.
This guide will walk you through using the inspect tool effectively, helping you gather and share the right information for a faster resolution.
Accessing the inspect tool
Navigate to the page where the issue occurs.
Right-click anywhere on the page and select Inspect (or Inspect Element).
Console tab
The Console tab displays real-time error messages and logs related to the application.:
Once the Inspect tool opens, click the Console tab at the top.
Look for error messages (usually highlighted in red), particularly ones that start with “Uncaught Error,” “TypeError,” or similar.
If you see errors, take screenshots of them and provide those to us
Tips
Warnings (highlighted in yellow) may also be useful but are less critical than errors.
Use the filter options to focus on errors by typing
errorin the search bar at the top of the console.
Network tab
The Network tab helps diagnose issues related to API calls, file loading, or server responses.
Click the Network tab.
Reload the page while keeping the Network tab open.
Watch for failed requests, typically highlighted in red.
Click on a failed request to view details, including:
Headers: Look for request/response headers like status codes (e.g.,
404,500).Response: Check if there’s a detailed error message from the server.
Timing: See how long each request took to process.
If you see errors take screenshots of them and send them to us
Tips: Filter for specific requests by using the search bar (eg enter GET, POST, or specific URLs).
Generating a HAR file
Note: It's rare we will ask you for this
A HAR (HTTP Archive) file can help us analyze network requests and responses. Follow these steps to generate one:
Open your browser and go to the page where the issue occurs
Right-click and select Inspect
Navigate to the Network tab
Start recording by clicking the Record button (circle icon, if not already active)
Refresh the page and reproduce the issue
Right-click anywhere in the Network tab and select Save All as HAR with Content
Send the HAR file to us.