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How to contact our support team
How to contact our support team

Learn how to reach the Legatics support team for assistance with technical issues, inquiries, and guidance

Updated today

If you encounter technical issues or have questions that aren't addressed in our Knowledge Base, our Support Team is ready to assist you. This article provides the contact methods, support hours, and tips to ensure a swift resolution to your queries.

Tip: Before submitting a support request, please review our:

Many common problems have quick solutions outlined in these resources, or they contain information we need to resolve your issue.

Caution: Don't provide matter data in your support requests. If you do provide screenshots of issues, redact sensitive information.


Contact details

Method

Contact information

Availability

Email

Monday to Friday, 09:00 to 17:30

(UK time)

Phone

USA: +1 646-347-0575

Other: +44 (0)20 3633 2392

24 hours, 7 days a week


Notes about contacting us

Email is the best contact method

It allows us to gather more details and resolve your issue faster.

Calling us out of UK office hours

If you call us out of UK working hours hours (17:30 to 9:00 - Monday to Friday, and all of Saturday and Sunday), then your call will be answered by our external help agent.


The agent has been trained to resolve your issues efficiently. You can expect the following process:

  • First line triage: The agent will ask the user if the issue can be resolved during UK working hours (we will provide the agent with a detailed list of issues that need to be resolved immediately).

  • Issue can be resolved later: If the issue can be resolved during UK working hours, the caller will be asked to email our support team (support@legatics.com) with the issue. We will then respond during UK working hours.

  • Issue can't be resolved later: If the issue cannot be resolved during UK working hours:

    • the caller will be asked to email our support team (support@legatics.com) with the issue

    • the caller will be told that the call is being escalated to Legatics’ support team, and to expect a response shortly

    • the agent will call our support team, who will then resolve the issue in accordance with our current support provision

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