Legatics

Learn how to reach the Legatics support team for assistance with technical issues, inquiries, and guidance

How to contact our support team

Learn what information to include in your error support requests to help our team resolve your issue quickly and effectively

What to include in error support requests

Understand how the support team handles your requests, from initial triage to resolution, ensuring a clear and efficient process

Understanding our support process

How to provide us with advanced support information for trouble shooting

Advanced diagnosis

Find out how to get help and troubleshoot issues efficiently

Contacting support

A step-by-step guide to resolving common issues with email notifications in Legatics

Not receiving Legatics emails

Resolve issues accessing Legatics, including forgotten passwords, incorrect URLs, and two-factor authentication problems

I can't create an account, log in or access Legatics

Find solutions to issues preventing you from viewing or accessing your matters, including permissions and instance access

Why can't I view or access my matter?

Troubleshoot issues where you can’t see parts of a matter or take expected actions

I can’t see something in my matter or take action

Address performance issues, including slow loading times or unresponsive pages, and get tips for improving platform performance

Platform is performing slowly or actions aren't working

Understand why Legatics 1 is no longer accessible and what to do next

What happened to Legatics 1?

Understand how to resolve common issues in Legatics

Troubleshooting common issues

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Track the progress of all tickets related to your company.

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