Legatics

Learn how to reach the Legatics support team for assistance with technical issues, inquiries, and guidance

How to contact our support team

Learn what information to include in your error support requests to help our team resolve your issue quickly and effectively

What to include in error support requests

Understand how the support team handles your requests, from initial triage to resolution, ensuring a clear and efficient process

Understanding our support process

How to provide us with advanced support information for trouble shooting

Advanced diagnosis

Find out how to get help and troubleshoot issues efficiently

Contacting support

A step-by-step guide to resolving common issues with email notifications in Legatics

Not receiving Legatics emails

Resolve issues accessing Legatics, including forgotten passwords, incorrect URLs, and two-factor authentication problems

I can't create an account, log in or access Legatics

Find solutions to issues preventing you from viewing or accessing your matters, including permissions and instance access

Why can't I view or access my matter?

Troubleshoot issues where you can’t see parts of a matter or take expected actions

I can’t see something in my matter or take action

Address performance issues, including slow loading times or unresponsive pages, and get tips for improving platform performance

Platform is performing slowly or actions aren't working

Understand why Legatics 1 is no longer accessible and what to do next

What happened to Legatics 1?

Understand how to resolve common issues in Legatics

Troubleshooting common issues

User roadmap

Use cases

Home

Admin roadmap

Features

About

Case studies

Privacy

Blog

T&Cs

What's coming

Resources

Company

Contact support

Interactive demo

Roadmap

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

Try using different keywords or checking for typos.

No tickets found

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

English

url(https://downloads.intercomcdn.com/i/o/hlxsfa5j/609755/51559f5805ab7dcb4e541253510a/929c4c5bf33770ce3fc976904afa2999.png)