Signing tells you why an action is unavailable, and links to the fix. This article lists the common reasons in one place.
You cannot... | Why | What to do |
See Signing | You do not have access to Signing on this matter. | Ask a Matter Admin to check your permissions. See Which Signing do I have? |
Add a document to a whole documents pack | The document is not in Execution, is already Signed, or is already in the pack. | Change its state, or choose a different document. |
Add a document to a signature pages pack | The signer is not tagged on the document (No signature pages tagged for [name]). | Click Tag signature pages and tag the signer. |
Send through DocuSign, or open a pack in DocuSign | A recipient is not listed, has no email address, an entity has no named signatory, or a signatory is still unknown. | Follow the link beside each problem. See Sending a signer pack. |
See any DocuSign option | You are not a member of the organisation that hosts the matter, or you do not have access to a DocuSign account. | Ask someone from the hosting organisation to send the pack. See How Legatics and DocuSign work together. |
Change a document's state | The document is in a pack. | Remove it from the pack or delete the pack. If the pack has been sent, void it. |
Change a document's signing method | The document is in a pack. | Remove it from the pack or delete the pack. |
Upload a new version, add or remove parties and signatories, or tag pages | The document is Signed. | Upload the amended document as a new document and send it for signing again. |
Tag signature pages on a file | The file is over 100 MB, or the document is Signed. | Use a smaller file. |
Change a pack's type or signer | These are fixed when you create the pack. | Delete the pack while it is in Draft and create it again. |
Rename a pack | A DocuSign draft has been created for it. | Delete the pack while it is in Draft and create a new one with the name you want. |
Give a pack a name | Another pack in the matter already has that name. | Choose a different name. |
Collate a document | A signatory is not yet Signed, or DocuSign pages have not arrived or been matched. | |
Delete an uploaded signed page | The page has been collated into a document. | You cannot delete it. |
Unmatch or delete a page marked Signed via DocuSign | Legatics matched it automatically. | You cannot. |