If you haven't been able to find an answer to your question in our Help Centre or are experiencing a technical issue, send us an email or give us a call.
Our team will help you resolve the issue.
In this article
Contact methods
Email - support@legatics.com
Telephone - +44 (0)20 3633 2392
Support hours
Our email support is available Monday to Friday, 9:00 to 17:30 (UK)
Our phone support is available 24/7 including weekends and bank holidays.
Tips for contacting support
For technical and functionality questions please contact our Support team.
To troubleshoot your technical issues please provide the below.
IDs
⏩ We can support you much faster if you provide the IDs below
⚠️ Don't provide your matter name or number. This is your data!
If your issue relates to a specific list
1. Go into your list and press the "cog" icon
2 . Press the copy icon on the list
3. Provide us all the information copied to your clipboard. It should look something like this:
Screenshots
Include a screenshot if you have one, especially if you have an error message.
Steps were taken to resolve
Include details on any action you have taken to resolve the issue such as accessing Legatics from another browser.