If you encounter technical issues or have questions that aren't addressed in our Knowledge Base, our Support Team is ready to assist you. This article provides the contact methods, support hours, and tips to ensure a swift resolution to your queries.
Tip: Before submitting a support request, please review our:
help articles on the feature causing you issues
Many common problems have quick solutions outlined in these resources, or they contain information we need to resolve your issue.
Caution: Don't provide matter data in your support requests. If you do provide screenshots of issues, redact sensitive information.
Contact details
Method | Contact information | Availability |
Monday to Friday, 09:00 to 17:30 (UK time) | ||
Phone | USA: +1 646-347-0575 Other: +44 (0)20 3633 2392 | 24 hours, 7 days a week |
Notes about contacting us
Email is the best contact method
It allows us to gather more details and resolve your issue faster.
Calling us out of UK office hours
If you call us out of UK working hours hours (17:30 to 9:00 - Monday to Friday, and all of Saturday and Sunday), then your call will be answered by our external help agent.
The agent has been trained to resolve your issues efficiently. You can expect the following process:
First line triage: The agent will ask the user if the issue can be resolved during UK working hours (we will provide the agent with a detailed list of issues that need to be resolved immediately).
Issue can be resolved later: If the issue can be resolved during UK working hours, the caller will be asked to email our support team (support@legatics.com) with the issue. We will then respond during UK working hours.
Issue can't be resolved later: If the issue cannot be resolved during UK working hours:
the caller will be asked to email our support team (support@legatics.com) with the issue
the caller will be told that the call is being escalated to Legatics’ support team, and to expect a response shortly
the agent will call our support team, who will then resolve the issue in accordance with our current support provision