Smooth platform performance is essential for an efficient workflow in Legatics. If you experience slow loading times, misaligned elements, or other performance issues, this section provides practical solutions to optimize your experience and ensure the platform runs smoothly.
Documents not uploading
Invalid file types
If your documents aren't loading, check that the file types and size of the file you're uploading are valid.
Invalid MIME types
If the file type is valid, it's likely an issue with it's MIME type. MIME’s are standardized way to indicate the nature and format of a file or data being transferred over the internet. It tells a system or application what kind of content it is dealing with, so the system can properly handle or display the file (eg if someone changes a file name from .docx to .pdf, the MIME will make sure it’s opens as .docx).
To protect against potential security risks like malicious file uploads, we block files that aren't clearly identified by their expected MIME type.
The quickest way to resolve MIME issues is to save them as new files. When the file is saved again, the MIME is generally changed to the expected MIME type. When you do this, make sure you’re saving the file as the latest file type available (eg docx, not doc).
We can't advise the MIME type of the files you're uploading
Browser extensions
Browser extensions can sometimes interfere with the functionality of our platform by blocking scripts, altering page elements, or impacting performance. Common culprits include ad blockers, privacy extensions, and script managers.
To determine if an extension is causing an issue, try accessing the platform in Incognito Mode or Private Browsing with extensions disabled. If the issue resolves, one or more extensions may be the cause.
To fix this, disable extensions one by one in your browser settings, refreshing the platform after each change to identify the problematic extension. Once identified, consider whitelisting our platform in the extension’s settings or using a different browser profile for uninterrupted access.
Clear you browser cache and cookies
Clearing your browser’s cache and cookies can resolve many performance issues, such as slow loading times or outdated content. Below are the steps for Google Chrome and Microsoft Edge.
Chrome
Open Settings
Click the three-dot menu in the top-right corner of the browser.
Select Settings from the dropdown.
Navigate to Privacy and Security
In the left-hand menu, click Privacy and Security.
Clear Browsing Data
Select Clear browsing data.
A pop-up will appear.
Choose Time Range
In the pop-up, choose a time range (eg Last 7 days, All time).
Select Data to Clear
Ensure Cookies and other site data and Cached images and files are checked.
Clear Data
Click Clear data to complete the process.
Microsoft Edge
Open Settings
Click the three-dot menu in the top-right corner of the browser.
Select Settings from the dropdown.
Navigate to Privacy, Search, and Services
In the left-hand menu, click Privacy, Search, and Services.
Clear Browsing Data
Under the Clear browsing data section, click Choose what to clear.
Choose Time Range
Select a time range from the dropdown (eg Last hour, All time).
Select Data to Clear
Ensure Cookies and other site data and Cached images and files are checked.
Clear Data
Click Clear now to complete the process.
Using an unsupported browser or slow device
Legatics has specific technical requirements. Check those to make sure you meet the minimum requirements.