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Logging in

How to login to Legatics and get started

Legatics Support avatar
Written by Legatics Support
Updated over 2 months ago

Once you have created an account, you'll need to log in to your Legatics account to start work on your matters and access projects.

➡️ Quick tip

Go to app.legatics.com or au.app.legatics.com (for Australian customer law firms) or usa.legatics.app (for US customer law firms) and select 'Log in'. Type in your email address and click 'Continue'.

Some firms have their own firm instance, and you will need to log in via a different URL - if in doubt, check your Legatics invitation email or with your firm's legal technology team/intranet for the correct URL.

See step-by-step instructions for troubleshooting, how to log in as a user at a Legatics customer firm and how to log in as a client or third-party below.

Important: Depending on your organization's login options and whether they have single sign-on enabled, Legatics verifies your email address to create your account and sends a verification code to log in.

Please ensure that your organization's IT team has allow-listed emails from the domain "@legatics.com" and remember to check your spam/junk folder - this ensures your Legatics emails aren't getting blocked or marked as spam.


In this article:


Troubleshooting

If you cannot log in there are some things you need to check:

  1. Note that the invitation link in your email expires after 24 hours. If you are trying to access Legatics after 24 hours, please contact the host law firm to re-invite you to the matter.

  2. If you already have an existing Legatics account but cannot access the matter or are directed to create a new account, you will need to create a new account using the link in your invitation email. This is because there are different Legatics instances with unique URLs. To access a Legatics matter on a different Legatics instance, you will need to create a new account on that instance.

  3. Check your spam/junk folder – sometimes the invitation email lands there.

  4. Reach out to your IT team and ask whether the domain "@legatics.com" is allow-listed and not being blocked by an email spam filter. This could cause delays and prevent you from receiving the email.

  5. If your firm uses Office 365, please be aware that there's been a change to its settings. We suggest forwarding this Microsoft article to your internal IT team, as the default configuration changes could prevent users from receiving the verification code.

  6. If you don't receive the verification code, you can also try using Google Chrome when logging into your account. If this doesn't help, we also suggest trying 'incognito' mode in Chrome.

  7. Try clearing your browser data (we recommend doing a deep clean including cookies and cache) in Chrome or Edge and then try logging into your account again.

  8. If the above steps don't resolve the issue, please email us at support@legatics.com.


How to log in as a user from a Legatics customer firm

You are a lawyer/innovation team/IT team user at a law firm that has purchased Legatics, and you want to create and access matters.

Step-by-Step Demo with Troubleshooting Tips

Step-by-step instructions

1. Go to app.legatics.com or au.app.legatics.com (for Australian customer law firms) or usa.legatics.app (for US customer law firms) and select 'Log in'. Type in your email address and click 'Continue'.

Some firms have their own firm instance, and you will need to log in via a different URL - if in doubt, check your Legatics invitation email or with your firm's legal technology team/intranet for the correct URL.

2. If single sign-on ("SSO") is enabled, you will be directed to log in via your SSO provider, which you use to access other platforms. Any issues with SSO can be directed to your IT team. If you want to set up SSO, please see our integration guide.

3. If you are not directed to your SSO login, enter your password and click 'Log in'.

4. You will then receive an email containing a 6-digit verification code.

Enter this code on the log in page and press 'Submit' - then you will be logged into your account.

Important: If you have not received a code, click 'Send new code'. If you are unable to receive the code after trying this step, please visit this support article which suggests further steps to resolve this issue.


How to log in as a client or third-party

You are a law firm client or third party who has been invited to work on a matter on Legatics. You have already followed the invitation link that you received by email and created an account..

Step-by-Step Demo with Troubleshooting Tips

IMPORTANT - Email invitation is required

All clients and third parties need to be invited by a host Legatics customer law firm. Without an email invitation, you won't be able to create accounts and work on matters.

You need to finalize your account creation within 24 hours of receiving the invite (the unique URL within this email expires after 24 hours). If this has occurred, please request a new email invitation from the host law firm.

Legatics 1 email invitation:

Legatics 2 email invitation:

Legatics 1 - third party login

🚨👉 If you're stuck at any point during the login process, please refer to our "Troubleshooting" section above or click here for help.

  1. Go to the host firm's unique URL (e.g. app.legatics.com). This will be in the invitation email. Type in your email address then click 'Next'.

2. Enter your password then click 'Log in'.

3. A verification code will be sent to your email. Enter this code on the login page and press 'Submit'. This step is mandatory for all users and cannot be skipped.

Legatics 2 - third party login

  1. Go to the host firm's unique URL (e.g. app.legatics.com). This will be in the invitation email. Type in your email address and click 'Continue'.

    Some firms have their own firm instance, and you will need to log in via a different URL - if in doubt, check your Legatics invitation email.

  2. Enter your password and click 'Log in'.

  3. You will receive an email with a 6-digit verification code. All users must use this code, so this step cannot be skipped.

  4. Enter this code on the log in page and press 'Submit' - then you will be logged into your account.

    Important: If you have not received a code, click 'Send new code'. If you are unable to receive the code after trying this step, please visit this support article which suggests further steps to resolve this issue.


Related articles

You're now logged in! Take a look at our quick start matter guides for:


If you have any further questions please email us at support@legatics.com.

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